Privacy Policy
Effective Date: September 9, 2026
Brand Factory respects your privacy and is committed to protecting the personal information of visitors, clients, users and partners who interact with our website, services and technology integrations.
This Privacy Policy explains how Brand Factory ("Brand Factory", "we", "us" or "our") collects, uses, stores, shares and protects information when you use our website at gobrandfactory.com, communicate with us, engage our services, or authorize Brand Factory applications and systems to access third-party platforms such as Google.
1. Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Telephone number
- Company or organisation name
- Website address
- Business information
- Project requirements
- Advertising requirements and budgets
- Messages and enquiries submitted through our website
- Information supplied during consultations or client onboarding
*We may also collect technical information automatically when you use our - website, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring pages
- Pages visited
- Approximate geographic location
- Website interaction and analytics information
- Cookies and similar technologies
2. Client and Advertising Account Information
When Brand Factory provides advertising, analytics, digital marketing or automation services, clients may authorize us to access accounts belonging to services such as Google Ads.
Depending on the services authorized by the client, Brand Factory systems may access information including:
- Google Ads account identifiers
- Campaigns
- Ad groups
- Advertisements
- Keywords
- Search terms
- Budgets
- Bidding settings
- Conversion information
- Campaign performance metrics
- Reporting information
- Account configuration
- Customer or manager account relationships
- We access this information only when it is required to provide services requested or authorized by the client.
3. Google API Services
Brand Factory may use Google APIs, including the Google Ads API, to provide advertising management, reporting, analysis and automation functionality.
Where a user or client authorizes Brand Factory to access a Google account, we may access Google user data only within the permissions granted through Google's OAuth authorization process.
Brand Factory's use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.
We request only the Google API permissions reasonably necessary to provide the functionality requested by the user or client.
4. How Google User Data Is Used
Google user data accessed through Brand Factory systems may be used to:
- Retrieve Google Ads campaign information
- Monitor advertising performance
- Generate reports and analytics
- Create, edit or manage campaigns when authorized
- Manage budgets, advertisements, keywords or campaign settings
- Automate advertising operations
- Identify campaign optimisation opportunities
- Perform actions explicitly requested or authorized by the account owner
- Support and maintain integrations between Brand Factory systems and Google services
- Google user data will not be used for purposes unrelated to the services authorized by the user.
5. Automated Google Ads Management
Some Brand Factory systems may use software automation, APIs or AI-assisted tools to analyse advertising account information and perform approved advertising management activities.
- Automated actions may include:
- Retrieving campaign data
- Generating performance reports
- Identifying advertising opportunities
- Preparing recommendations
- Updating campaign settings
- Creating or modifying advertisements
- Adjusting budgets or bidding settings
- Managing keywords or targeting
Where automated account modifications are enabled, they are performed only within the authorization granted by the relevant client or account owner.
Users remain responsible for ensuring that the advertising activities they authorize comply with applicable laws and platform policies.
6. How We Use Personal Information
We may use information collected through our website and services to:
- Respond to enquiries
- Provide requested services
- Manage client relationships
- Communicate regarding projects
- Provide customer support
- Operate and improve our website
- Deliver advertising and marketing services
- Generate analytics and reports
- Maintain our technology platforms
- Prevent fraud, misuse and security incidents
- Maintain business and accounting records
- Comply with legal obligations
7. Data Sharing
Brand Factory does not sell Google user data or personal information obtained through Google APIs.
We may share information with service providers only where reasonably necessary to operate our services, including providers of:
- Cloud infrastructure
- Website hosting
- Analytics
- Business software
- Security services
- Communication systems
Service providers may process information only for the purposes necessary to provide their services to Brand Factory.
Information may also be disclosed where required by law, regulation, legal proceedings or governmental authorities.
8. Google User Data and Advertising
Google user data obtained through Google APIs will not be sold, transferred or used for:
- Advertising targeting unrelated to the user's authorized service
- Personalized advertising based on Google API user data
- Retargeting based on Google API user data
- Data brokerage
- Credit-worthiness assessment
- Lending decisions
- Surveillance purposes
This limitation applies to both raw Google API data and information derived from that data.
9. Human Access to Google User Data
Brand Factory limits human access to Google user data.
Authorized Brand Factory personnel may access such information only when reasonably necessary to:
- Provide services requested by the user
- Provide technical support
- Investigate security or technical issues
- Comply with applicable law
- Perform activities for which the user has provided consent
Access is limited to personnel who require the information for legitimate business purposes.
10. Data Storage and Security
Brand Factory uses reasonable administrative, technical and organisational safeguards designed to protect information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Where appropriate, information is protected using encrypted communications and access-controlled systems.
No internet-based system can guarantee absolute security; however, we take reasonable measures to maintain a secure operating environment.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain client records
- Resolve disputes
- Meet contractual obligations
- Maintain security records
- Comply with accounting, regulatory or legal requirements
Google API data is retained only for as long as required to provide the authorized service or legitimate operational requirements.
Where information is no longer required, we may securely delete or anonymize it.
12. Revoking Google Account Access
Users may revoke BrandFactory's access to their Google account at any time through their Google Account security and permissions settings.
Revoking authorization prevents Brand Factory systems from obtaining additional information through the revoked authorization.
Users may also contact Brand Factory to request removal of an existing integration.
13. Data Deletion Requests
Users may request deletion of personal information or Google API data associated with their account by contacting:
Email: kesara@gobrandfactory.com
Please include sufficient information for us to identify the relevant account or integration.
Subject to legal or contractual retention requirements, we will process valid deletion requests within a reasonable period.
14. Cookies and Analytics
Our website may use cookies or similar technologies to:
- Maintain website functionality
- Understand website usage
- Measure traffic and engagement
- Improve website performance
- Measure marketing effectiveness
- Third-party analytics or advertising services may also place cookies where permitted.
Users may control cookies through their browser settings.
15. Third-Party Services
Our website and services may contain links or integrations with third-party platforms.
Third-party services operate according to their own privacy policies, and Brand Factory is not responsible for their independent privacy practices.
Examples may include Google, Meta, payment providers, analytics platforms and other technology providers.
16. International Processing
Brand Factory works with clients and technology providers in multiple countries.
Information may therefore be processed or stored in jurisdictions outside the country where the user resides.
Where applicable, Brand Factory takes reasonable steps to protect information in accordance with this Privacy Policy and applicable legal requirements.
17. Your Rights
Depending on applicable law, users may have rights regarding their personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion
- Withdraw consent
- Object to certain processing
- Request information about how their data is used
- Requests may be submitted to kesara@gobrandfactory.com.
18. Children's Privacy
Brand Factory's services are intended for businesses, professionals and organisations and are not directed toward children.
We do not knowingly collect personal information from children through Google API integrations.
19. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technologies or legal obligations change.
The latest version will always be published on this page together with its effective date.
If changes materially affect the way Google user data is processed, we will provide appropriate notice and obtain additional consent where required.
20. Contact Brand Factory
Questions about this Privacy Policy, Google API access or personal information may be directed to:
BrandFactory
No. 16, Maitipe 3rd Lane.
Karapitiya,
Galle, Sri Lanka
Email: kesara@gobrandfactory.com
Phone / WhatsApp: +94 77 726 8929
Website: gobrandfactory.com